Shipping & Returns

How long will it take to ship out my order?

Processing times vary depending on how busy I am, but most orders will be processed 1-3 days! However, since I do work alone there may be times where orders may take 2-5 days to process if I have a lot to do! 

If there are pre-orders or item restocks, there will be a time estimate on when orders may be shipped in the description! 

How long will it take for me to receive my order?

For domestic USA shipping, orders will usually take anywhere from 2-5 days to arrive. This will depend on how efficient your local post office operates. Please be patient and allow an additional few days or so before contacting me about orders.

For international shipping it can take anywhere from 4 weeks to 12 weeks. This  depends on how long your country's customs will take to clear the package. 

How do I track my order?

When I ship your order, you will be automatically sent an email with tracking information!

Do you accept returns or exchanges?

I typically don’t accept returns or exchanges since it can be a hassle for both you and me, but if you have any issues with your order, please email me with your order number at info@atreladesigns.com and I’ll do my best to fix any problems!

Can I change my address on an order I’ve already placed?

Yes! If you need to change your address, please make sure to email me at info@atreladesigns.com as soon as you can! If you already received a shipping notification however, there is nothing I can do as the order has already shipped.